Netsmart Technologies, Inc. ("Netsmart") respects your privacy and is committed to protecting it through our compliance with this privacy notice ("Privacy Notice"). The purpose of this Privacy Notice is to inform you about the types of information you may provide to us and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Notice applies only to the services ("Services"), such as our software, mobile applications, websites, electronic healthcare record systems, etc. for the CareRouter application. Your agency and any affiliates and subsidiaries may have separate websites, subdomains, and applications through other web, mobile, or cloud platforms which are not subject to this Privacy Notice. We encourage you to read the privacy notices of all websites and applications that you visit and understand their privacy practices.
Personal information is any information accessed, collected, or used by Netsmart or your agency that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly ("Personal Information"). Upon your request or with your consent, your agency may share Personal Information about you with Netsmart to provision and maintain Services. When you use the CareRouter application, we may collect additional Personal Information about you to provide Services to your agency and improve your user experience with the application.
| Category of Personal Information | Business or Commercial Purpose(s) for Collection | Period for which Personal Information will be Retained | Categories of Third Parties with Whom we Share |
|---|---|---|---|
| Personal Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers. | The application collects personal identifiers from users for the purpose of user identification, authentication, auditing, authorization, and reporting. Personal identifiers can be used to identify, contact, or locate a single individual or can be used with other sources to identify a single individual. This information includes, but is not limited to, name, address, telephone and fax number, email address, account number. | As long as reasonably necessary to fulfill the purposes for the collection. Generally, personal information is retained for the duration of your use of the application, plus any legally required record or data retention period and/or any period of time reasonably necessary to exercise our legal rights | Netsmart does not share this information with any third-parties. |
| Online Identifiers, which will identify a single user by associating information an individual leaves when operating online. This may include a user ID relating to the device, application, or protocol that an individual is using to access the application. | The application collects online identifiers from users for the purpose of user identification, authentication, auditing, and monitoring. | As long as reasonably necessary to fulfill the purposes for the collection. Generally, personal information is retained for the duration of your use of the application, plus any legally required record or data retention period and/or any period of time reasonably necessary to exercise our legal rights | Netsmart does not share this information with any third-parties. |
| Geolocation Information | The application collects geolocation information when the application is in use to identify users who are closest to patients who request care. This information is also collected when visits are accepted, started, and completed. | As long as reasonably necessary to fulfill the purposes for the collection. Generally, personal information is retained for the duration of your use of the application, plus any legally required record or data retention period and/or any period of time reasonably necessary to exercise our legal rights | Netsmart does not share this information with any third-parties. |
| Individual Profile Information | This application collects information from the user and their preferences to create an individual user profile. | As long as reasonably necessary to fulfill the purposes for the collection. Generally, personal information is retained for the duration of your use of the application, plus any legally required record or data retention period and/or any period of time reasonably necessary to exercise our legal rights | Netsmart does not share this information with any third-parties. |
We use Personal Information collected from application users to provide Services, improve your user experience with the CareRouter application, and communicate with you about information that you request from Netsmart. We may also use Personal Information in the following ways:
| Category | Description |
| Web Server Data | When you access or use our Services, we may track information to administer our Services and analyze its usage. We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. |
| Cookies | Cookies uniquely identify your device or user account associated with our Services. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our Services, but your ability to use some features or areas of the CareRouter application may be limited. |
| Geolocation Services | When you enable a location-based service, we may collect information about your location for troubleshooting in the event of a service failure with the CareRouter application. |
We use various technologies to collect Personal Information about users of the CareRouter application. These tracking technologies are used to activate user’s services, perform application diagnostics, troubleshoot application failures, improve the application functionality, perform data analysis and data audits. These technologies include, but are not limited to, the following:
We do not sell your Personal Information to third parties. We do not share your Personal Information with third parties for their promotional or marketing purposes. We may disclose Personal Information that we collect, as described in this Privacy Notice, with third parties who support our business (i.e., contractors, service providers, business partners, etc.) to:
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use physical, electronic, and administrative safeguards to protect your Personal Information. The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to the CareRouter application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will retain your Personal Information as needed to provide Services and as necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements.
Please contact your Agency Administrator(s) to exercise your individual privacy rights. Based on applicable laws and regulations, Netsmart is not permitted to fulfill your privacy rights as it relates to the Services described in this Privacy Notice.
We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this Privacy Notice, we will post the updated Privacy Notice on the CareRouter application website and update the policy's "Last Modified" date. You are responsible for regularly reviewing the terms of the Privacy Notice to stay informed of changes or modifications of the Privacy Notice.
We understand you may have questions regarding this Privacy Notice and our use of
your Personal Information. You may contact us at:
Mail: Netsmart Technologies, Inc., Attn: Privacy Office, 11100 Nall Ave, Overland Park, KS, 66211
Email: privacy@ntst.com
Phone: (800) 842-1973 and select the Privacy Office option for any privacy-related questions.